Returns Overview
At MIMIC Art, we want you to be able to shop with confidence. Should you be dissatisfied with a purchase from the MIMIC Art website, you may return unused products; in their original packaging, and with any labels/stickers/tags still attached; within 30 days of receipt for a full refund.
Refunds will be issued back to the original payment method. For purchases made with gift cards or vouchers, we’ll issue a credit in the form of a gift card or e-voucher.
Any goods which have been supplied according to your particular specification, or which are personalised or custom-built cannot be returned in line with the Consumer Contracts Regulations 2013. All goods returned must meet the terms of our returns policy. Your statutory rights remain unaffected.
The cost of returning your purchase where we have sent the wrong item in error, or the item has arrived faulty / damaged will be refunded*.
We recommend that you use an established courier company, with a tracked delivery service.
(*MIMIC Art will not reimburse any shipping costs if you choose a delivery service other than the least expensive method available.)
Please complete the online returns form HERE. This will inform us of the action you wish for us to take with your return.
Unwanted Items
If you are unhappy with your order for any reason we are always happy to issue a refund if the items are returned to us undamaged and in a resalable condition within 14 days.
The items must be completely un-used; any labels/stickers/tags must be still attached. Item must be returned in its original packaging.
Please ensure to submit a return form using the link below. Goods returned without a returns form submission and confirmation from us will not be accepted.
*Please note that unwanted items are returned at the expense of the customer.
Damaged Goods
At MIMIC Art we take every care to ensure that your order arrives in pristine condition. However, due to the delicate nature of certain products in some rare circumstances, items can arrive damaged.
Our aim is to ensure complete satisfaction with your order and to allow us to offer a quicker response time to our customers we operate a photo returns policy for any goods received in damaged condition.
Please follow these steps if you have received damaged items.
1. Complete the online returns form using the link below.
2. We will contact you within 24hrs with return details including where to send items
3. Once we receive your goods back and they are inspected, your refund or replacement will be issued.
Damage must be reported within 48hrs of receipt of goods.